Veteran Owned Company
Overview
At True Valor Apparel, we take pride in delivering high-quality veteran-owned patriotic apparel. Because most items are made-to-order, our refund and return policies are designed to protect both our customers and our business.
Returns & Exchanges
Due to the custom and made-to-order nature of our products, we do not accept returns for:
Incorrect size selection
Change of mind
Ordering errors
Color preference
*Please review sizing charts carefully before placing your order.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective:
Contact us within 7 days of delivery
Provide clear photos of the issue
Include your order number
Once verified, we will offer a replacement or refund at our discretion.
Order Cancellations
Orders may only be canceled within 8 hours of purchase. Once an item enters production, cancellations are no longer possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Etsy Orders
If your purchase was made through our official Etsy storefront, refunds and disputes must follow Etsy’s buyer protection policies in addition to this policy.
Contact Us
For refund-related inquiries:
True Valor Apparel
Email: info@truevalorapparel.com
Website: https://truevalorapparel.com